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QueenBs Shipping and Delivery Terms

At QueenBs, we are committed to ensuring a smooth and efficient delivery experience for all our customers. Please read our shipping and delivery terms carefully to understand how we handle your orders.

1. Shipping Policy:

  • Order Processing: All orders are processed within 2-3 business days after receiving payment. Orders are not shipped or delivered on weekends or holidays.
  • Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of the package. Shipping charges for your order will be calculated and displayed at checkout.
  • Shipping Methods: We offer various shipping options to meet your needs. The available shipping methods for your location will be displayed at checkout.
  • Shipping Locations: Currently, we ship to addresses within India. International shipping is not available at this time.

2. Delivery Timeframes:

  • Estimated Delivery: Delivery times vary depending on your location and the shipping method selected. Typically, standard shipping within India takes 5-7 business days.
  • Delayed Deliveries: Occasionally, deliveries may be delayed due to circumstances beyond our control, such as weather conditions, customs delays, or courier issues. QueenBs is not liable for any delays caused by such external factors.

3. Tracking Your Order:

  • Tracking Information: Once your order has been shipped, you will receive an email confirmation with a tracking number. You can use this number to track your order’s progress on the courier’s website.
  • Lost Packages: If your order has not arrived within the estimated delivery timeframe, please contact us with your order number and tracking information. We will work with the courier service to locate your package.

4. Address Changes:

  • Change of Address: If you need to change the shipping address after placing your order, please contact us immediately. Address changes can only be made before the order has been shipped.
  • Incorrect Addresses: QueenBs is not responsible for packages delivered to incorrect addresses provided by the customer. Please ensure your shipping address is correct at checkout.

5. Delivery Issues:

  • Undeliverable Packages: If a package is returned to us due to an incorrect address, refusal to accept delivery, or other delivery issues, you may be responsible for additional shipping charges to resend the package.
  • Damaged Packages: If your order arrives damaged, please contact us within 48 hours of delivery. We may request photos of the damaged item(s) and packaging to process a claim with the courier service.

6. Non-Delivery Claims:

  • Claim Process: If you believe your package has been lost or stolen, please contact us within 7 days of the expected delivery date. We will assist you in filing a claim with the courier service.
  • Investigation Period: Please note that the courier may require an investigation period to resolve non-delivery claims. We appreciate your patience during this time.

7. Refunds and Returns:

  • Refund Policy: Refunds for shipping charges are not provided unless the item was shipped incorrectly or damaged during transit. Please refer to our Cancellation and Refund Policy for more details on returns.

8. Contact Information:

  • For any questions or concerns about shipping and delivery, please contact our customer service team at info@queenbs.in.

By placing an order with QueenBs, you agree to these Shipping and Delivery Terms. We strive to provide the best possible service and appreciate your understanding.